Privacy Policy

Last Updated: June 2026

Introduction

Love Lottie Shop ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.lovelottieshop.com, purchase our products, subscribe to our communications, or otherwise interact with our website and services.

We are committed to complying with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the EU GDPR where applicable, and other relevant privacy laws.

Who we are

Love Lottie products is the data controller responsible for your personal information.

For questions regarding this Privacy Policy or your personal data, contact us at:

Email: admin@lovelottieshop.com
Business Address: Colours Hair and Nails Ltd, 83 Leicester Road, LE12 7AJ

Information We Collect

Information You Provide

We may collect the following personal information when you interact with our website:

Name
Email address
Phone number
Billing and shipping addresses
Account login information
Order and purchase history
Payment information (processed securely by third-party payment providers)
Customer service communications
Reviews, feedback, and survey responses
SMS and email marketing preferences

Information Collected Automatically

When you visit our website, we may automatically collect:
IP address
Device information
Browser type and version
Operating system
Geographic location (approximate)
Pages viewed
Time spent on pages
Referral sources
Website interaction data

Cookies and Tracking Technologies

We use cookies, pixels, tags, and similar technologies to:
Operate our website
Remember user preferences
Analyze website traffic and performance
Improve customer experience
Measure advertising effectiveness
Deliver personalized advertising
These technologies may include:
Google Analytics
Meta (Facebook) Pixel
TikTok Pixel
Wix analytics and website functionality tools
You can manage cookie preferences through your browser settings.

How We Use Your Information

We use personal information to:

Process and fulfill orders
Provide customer support
Deliver products and services
Manage your account
Process returns and refunds
Verify transactions and prevent fraud
Improve our website and services
Conduct analytics and business reporting
Send order updates and transactional messages
Send marketing communications where permitted
Comply with legal obligations

Email and SMS Marketing

If you subscribe to our marketing communications, we may send:

Promotional emails
Product announcements
Special offers
Cart reminder messages
SMS marketing messages

You may withdraw your consent at any time by:

Clicking the unsubscribe link in marketing emails
Following opt-out instructions in SMS messages
Contacting us directly

Opting out of marketing communications will not affect transactional messages related to orders or account activity.

Legal Bases for Processing (UK/EU Visitors)

Where UK GDPR or EU GDPR applies, we process personal data under one or more of the following legal bases:

Performance of a contract
Compliance with legal obligations
Legitimate business interests
Your consent
Protection of vital interests where applicable

Sharing Your Information

We do not sell your personal information.

We may share information with trusted service providers that help us operate our business, including:

Wix (website hosting and e-commerce platform)
Payment processors
Shipping and delivery companies
Email marketing providers
SMS marketing providers
Analytics providers
Advertising platforms
Fraud prevention and security services

These providers may access personal information only as necessary to perform services on our behalf.

We may also disclose information:

To comply with legal obligations
To respond to lawful requests from authorities
To protect our rights, customers, and business
In connection with a business sale, merger, or acquisition

International Data Transfers

Because we serve customers worldwide, your information may be transferred to and processed in countries outside the United Kingdom or European Economic Area.

Where required by law, we implement appropriate safeguards to protect transferred personal data, including contractual protections and other approved transfer mechanisms.

Data Security

We maintain reasonable technical, administrative, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission or electronic storage method can be guaranteed completely secure.

Data Retention

We retain personal information only as long as necessary to:

Fulfill orders
Provide customer service
Meet legal and tax obligations
Resolve disputes
Prevent fraud
Enforce our agreements

Retention periods may vary depending on the type of information and legal requirements.

Your Rights

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict or object to processing
Withdraw consent
Request data portability
Lodge a complaint with a supervisory authority

To exercise your rights, contact us using the details provided in this Privacy Policy.

California Privacy Rights

If you are a California resident, you may have additional rights under applicable California privacy laws, including rights related to access, deletion, correction, and limitation of certain uses of personal information.

We do not sell personal information for monetary compensation.

Children's Privacy

Our website and services are not directed to children under 13 years of age.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take steps to delete it promptly.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.

We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations.

Any updates will be posted on this page with a revised "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:

Love Lottie Shop
Email: admin@lovelottieshop.com

Business Address: Colours Hair and Nails Ltd, 83 Leicester Road, LE12 7AJ

If you are located in the United Kingdom and believe your data protection rights have been violated, you may also contact the UK Information Commissioner's Office (ICO).