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Shipping Policy

Last Updated: June 2026

​Thank you for shopping with Love Lottie Shop. We are committed to delivering your hair care products safely and efficiently to customers around the world.

Order Processing

All orders are processed after payment has been successfully received and verified.

Processing times vary depending on product availability, warehouse location, and destination country. Most orders are processed within 1–5 business days, although some orders may require additional handling time.

Orders are not processed, shipped, or delivered on weekends or public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information (where available).

Shipping Destinations

Love Lottie Shop ships to customers worldwide. Shipping availability may vary based on local regulations, carrier restrictions, or service availability in certain regions.

If we are unable to ship to your location, you will be notified as soon as possible and issued a refund if necessary.

Shipping Rates

Shipping costs are calculated at checkout based on:

  • Delivery destination

  • Package weight and dimensions

  • Selected shipping method

  • Carrier rates

We do not currently offer a free shipping threshold. Shipping fees apply to all orders unless otherwise stated during a promotional event.

Estimated Delivery Times

Delivery times vary depending on the destination country, customs procedures, and local carrier performance.

Typical delivery estimates are:

  • United Kingdom: 2–7 business days

  • Europe: 5–14 business days

  • North America: 5–15 business days

  • Australia & New Zealand: 7–20 business days

  • Rest of World: 7–30 business days

Please note that these are estimated delivery times and are not guaranteed.

Customs, Duties, and Taxes

International shipments may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.

Love Lottie Shop is not responsible for delays caused by customs clearance procedures.

Tracking Information

Tracking information will be provided when available. Please allow up to 48 hours after shipment for tracking updates to appear in the carrier's system.

If you have not received tracking information within a reasonable period after your order has shipped, please contact us for assistance.

Incorrect Shipping Information

Customers are responsible for ensuring that shipping addresses are accurate and complete at the time of purchase.

Love Lottie Shop is not responsible for orders delayed, lost, or returned due to incorrect or incomplete address information provided by the customer.

Additional shipping charges may apply if a returned package needs to be reshipped.

Lost, Delayed, or Stolen Packages

While we work with trusted shipping partners, delivery is ultimately handled by third-party carriers.

Love Lottie Shop is not responsible for shipping delays caused by:

  • Weather events

  • Customs inspections

  • Carrier disruptions

  • Natural disasters

  • Public holidays

  • Other circumstances beyond our control

If your package is significantly delayed or appears lost, please contact us and we will assist in opening an investigation with the shipping carrier.

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number

  • A description of the damage

  • Clear photographs of the damaged item(s) and packaging

We will review your claim and determine an appropriate resolution.

Contact Information

If you have any questions regarding shipping or delivery, please contact us:

Email: admin@lovelottieshop.com

We aim to respond to all customer inquiries as quickly as possible and appreciate your patience during busy periods.

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