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Refund Policy

Last Updated: June 2026

Thank you for shopping with Love Lottie Shop. We want you to be satisfied with your purchase. Please read our Refund & Returns Policy carefully before placing an order.

Returns

Due to the nature of personal care and hair products, we can only accept returns for items that are:

  • Unused

  • Unopened

  • In their original packaging

  • In the same condition in which they were received

Return requests must be submitted within 14 days of receiving your order.

For hygiene and safety reasons, we cannot accept returns of products that have been opened, used, tampered with, or partially consumed unless they are defective or damaged upon arrival.

Non-Returnable Items

The following items are not eligible for return:

  • Opened hair care products

  • Used products

  • Products with broken safety seals

  • Gift cards

  • Promotional or clearance items marked as final sale

  • Personalized or custom-made products (if applicable)

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the product and packaging

Upon review, we may offer a replacement, store credit, or refund at our discretion.

Shipping Costs

Original shipping charges are generally non-refundable unless:

  • The item received was defective

  • The wrong item was shipped

  • The return is the result of an error made by Love Lottie Shop

Customers are responsible for return shipping costs unless otherwise agreed by us.

Lost or Delayed Shipments

Love Lottie Shop is not responsible for delays caused by shipping carriers, customs authorities, weather conditions, or circumstances beyond our control.

If your package is lost in transit, please contact us and we will work with the carrier to investigate the shipment.

Order Cancellations

Orders may be cancelled before they have been processed and dispatched.

Once an order has been shipped, it cannot be cancelled and must follow the return process outlined in this policy.

To request a cancellation, please contact us as soon as possible after placing your order.

Chargebacks

If you experience an issue with your order, we encourage you to contact us first so we can work toward a resolution.

Initiating a chargeback without first contacting our customer support team may delay the resolution process.

Contact Us

For all refund, return, or cancellation requests, please contact:

Email: admin@lovelottieshop.com

Please include your order number and relevant details in your message to help us assist you as quickly as possible.

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